I have very old PayPal account (about 15 years) with hundreds of transactions (only spending).
Several days ago I helped one of my friend to setup her own PayPal account and we together made preorder for several phones. Sum of this preorder not large and I have almost exactly sum spended in one transaction this year without any problems.
After preorder been accepted by seller, PayPal limits both accounts and asks for some documents to verify identity of both of us.
We uploaded all requested documents, but accounts still limited more then week.
For new account (of my friend) identity verified quickly, but account several days still became limited because of "suspicious activity". Every time at login form site asks for code from SMS end forced to change password. Today already account fully functional.
For my very old account all uploaded documents still not validated. I got an email with request for additional documents, sent it in reply with no result and no reply. Next day I sent email with question and got an automatic response that this email account rejects all incoming emails. Didn't got same reply for the first email, and yes, I checked the Spam folder. After that I wrote two private messages to support asking how can I provide additional requested documents. And yes - without any replies. On Form at resolution center all documents still marked as "Submitted for review" and this form doesn't contain any additional fields to upload requested additional documents.
I more then week can't use my PayPal account and I can miss preorder because of that.
