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Hi,,, please help. small business owner

merisacc
New Community Member

Hi,,, please help. small business owner

Hi, In Decemeber, I contacted a graphic designer to come up with a design for my small business. I paid the designer $300 and told him that I need it by march. I gave him great details in which I want the design to be made up of. it is now February 20th and every design he has sent me does not match up with what I wanted. We are just not seeing eye to eye. I am a small business owner so spending $300 was a lot but I want the best. I asked him to refund me the money so I can take it else where because he is just slowing the process of my release and losing me out on a lot of money. He since then has not replied to me. Will I be able to File a Claim with PayPal to receive my money ? I have all the messages between us. 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Hi,,, please help. small business owner

@merisacc 

 

You can open one but whether you win or not is up to customer services.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.