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Hi I need help please

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Contributor

Hi I need help please

Hi I bought from  http://www.lafrocon.com/ and I used PayPal to buy , unfortunately I didn’t recieved an email by PayPal that I payed ,  
I’m worried ,
There is no receipt number ,
Is this a scam website ? 
I contacted the seller but still no response:(
I bought from this website because I saw PayPal , 
Hope I will hear from you very soon ,
Appreciate for your time to read my email ,
Have a good day , take care and stay safe

 

 


http://www.lafrocon.com/

5 REPLIES 5
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Esteemed Advisor

Re: Hi I need help please

@JohnMark29 

 

Is there a payment transaction in your PayPal account activity at least? If not, and you paid with credit card, you may want to call card issuer up to dispute.

 

If there is a payment transaction, click it, then click "Item Not Received" to open a dispute with PayPal.


Kudos & Solved are greatly appreciated. 🙂
Highlighted
Contributor

Re: Hi I need help please

Hi on PayPal yes there is!

the seller not responding and now I went to search for scam website and I can see it’s a new website created 12 days ago !

andthere are screenshots of reviews that were posted on 2019 !

i was scamed:/

thank you for trying to help me

Highlighted
Esteemed Advisor

Re: Hi I need help please

@JohnMark29 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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New Community Member

Re: Hi I need help please

Hi @JohnMark29 ,

 

I have the same problem than you. Please tell me what didi you do ?

 

Thanks

Highlighted
Contributor

Re: Hi I need help please

  • Hu I solved it with PayPal !
    email PayPal !

i really appreciate their work !

Thanks  to everyone for those who replied to this board ! Thank you