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Sorry but why would the seller have to compensate you when they did everything asked of them?
This is between you and the delivery company and the seller may help you with any claim against them.
Yes but thats not the sellers fault is it so opening a dispute to make the seller pay you back would be very unfair on them.
It was the delivery company that made the mistake and did not deliver to the requested address so your complaint is with them to resolve not the seller.
You can take action against the delivery firm 'with the help of the seller'. However the seller can't claim from the delivery firm for non receipt of item as ITS SHOWING AS DELIVERED.
The failure to delivery was on your end so you need to take it up with the delivery firm with the sellers help if that firm requires the original documentation of sending the item.
If neither the seller or the delivery firm will help you then you have the option of private legal action against the delivery firm if you want to go down that route.
''Your welcome'' you 'know' a lot but still have not grasped the salients points but whatever.
What would the seller file a complaint for??
Non-receipt? Won't work as item is showing as DELIVERED to the buyer.
The fact is the delivery company signed for the item themselves so its between the buyer and the delivery company.