Hi @Vvalenzuela,
Thank you for your post and welcome to the Community Forum!
I am sorry to hear that your funds have not been released after the 180-day timeframe has expired. In a situation like this, I would double-check to see when the limitation may have been placed, or when the last payment received was. It could be that 180 days have not passed yet. If they did, it could be that we need more information from you before your funds are released. Usually, we ask for a photo ID and for a proof of address document. To see if this is the case, please check the email you received when the limitation was placed.
Also, for more information, you can reach out to our Customer Service through the Help and Contact section of our website.
I hope this helps!
Martina
