Help

[BurimAliu]

Yesterday someone spent 605 euro using my PayPal. I dont know how but he even authorized that transfer to happen. I tried to cancel it but it seems it is not working or I am not doing it the right way. The payment was done to someone called Farfetch in UK and the shipping details where to someone in Ireland. I did not authorize this payment to happen. The payment of 605 Eur is still PENDING on my account but it says TEMPORARY AUTHORIZED. I checked my Online Banking and the funds left my account. Please advise on what I should do as that is a big amount of money for me.

[kernowlass]

@BurimAliu 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

[BurimAliu]

How long u think the procedure might take? Thanks for the info tho

[BurimAliu]

I cant report it as it is telling me you cant report this type of transaction. What do I do?

[kernowlass]

@BurimAliu 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.