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Help

I purchased a digital item on ebay which was a ps4 12 month membership which turned out to be somebody elses account. Fraud basically. I've opened a dispute with ebay they closed it and said open one in PayPal i did that, seller had to respond by 4 june, they haven't. Emailed PayPal expecting a reply in 24 hours heard nothing. I've got photos to support my case and no where to click to upload them. How can I get PayPal to escalate this case?