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Help

Help

I have sent £30 to the bank account through PayPal to this person who sold me a product which was meant to be arrived today, but is not. So I spoke to him using Facebook but now he does not answer any messages but I do not if he is just ignoring me or not because I tried to send a message to him using another account but he does no answer there as well. Now what you people advice me to do, I have sent an email to PayPal service but it takes about 24hours

3 REPLIES
Volunteer Advisor

Re: Help

@carturan0912

 

You can't send money to someones bank account, only to their paypal account if you use paypal.

 

Secondly HOW did you send the money, which option did you use?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

Re: Help

Okay I sent to his PayPal account and I used Good and Services because I thought it was more secure
Volunteer Advisor

Re: Help

@carturan0912

 

Thats good news then, so glad you didn't use the friends / family option.

>>>>>


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.