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Thank you for your post! While account specific assistance isn't possible via the community, I'm happy to help with the general information that should apply in this situation. In a situation like the one that you describe, the account would be limited and any received funds would be held for 180 days. After that time, you would be emailed with instructions for withdrawing the funds. If there are no options for withdrawal available on the account, you can contact a customer service representative to request that they look into the possibility of returning the funds to the sender. A representative can review the situation and determine if that is feasible or not.
I hope this helps!