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[carturan0912]

I have sent £30 to the bank account through PayPal to this person who sold me a product which was meant to be arrived today, but is not. So I spoke to him using Facebook but now he does not answer any messages but I do not if he is just ignoring me or not because I tried to send a message to him using another account but he does no answer there as well. Now what you people advice me to do, I have sent an email to PayPal service but it takes about 24hours

[kernowlass]

@carturan0912

You can't send money to someones bank account, only to their paypal account if you use paypal.

Secondly HOW did you send the money, which option did you use?

[carturan0912]

Okay I sent to his PayPal account and I used Good and Services because I thought it was more secure

[kernowlass]

@carturan0912

Thats good news then, so glad you didn't use the friends / family option.

>>>>>

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.