Help

[Pauldcl]

Bought an item from russian seller via direct payment. Item never arrived. Paypal said they will not refund the payment as i should not have purchased in this manner? I have not had an issue in like six or seven years. This response has blown my mind. I have an invoice and a response from seller stating russian post has lost the package. Been through resolution center already. Any help would be appreciated.

[kernowlass]

@Pauldcl

Sorry what do you mean you paid via direct payment, how did you pay, what option did you use?

Also how did you fund that paypal payment?

[Pauldcl]

Message in resolution center states it was a personal payment and should be for goods and services.

[Pauldcl]

Funded by bank card

[kernowlass]

@Pauldcl

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction if your account was hacked and used without your consent.
You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.