Help with scammers sent shipment to a wrong address

[trungducdao]

Hi, 

So story was seller sent an item to a different address than the one of my paypal. I opened a dispute with email from ups saying the shipment was sent to a different address. Paypal made a decision in favour of the seller because the tracking showed it has been delivered to the same city as mine. I called paypal and they said the seller provided paypal a proof of shipment delivered to my paypal address and the case is closed. 

What can I do in this situation?  

[kernowlass · Accepted solution]

@trungducdao 

Trouble is that it would be an easy scam for a buyer to get an item sent to a 'mate' in the same city and then claim non receipt so paypal often find in favour of the seller in those instances (not saying that is what happened of course).

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.