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We are a small animal rescue nonprofit - new to PayPal and need HELP. PayPal is declining our dispute.
We bought a product using PayPal.
The warranty on the website from the company says 60 day money back guarantee
The product arrived
The product stopped working after 2 weeks.
We asked the company to exchange it. They said no. (we are still in the 60 day window, Plus they have a 1 year warranty)
We asked for the mailing address to return it for a refund. They said no.
Submitted ALL the emails and web site guarantee to PayPal....they said - According to our records, YOU RECEIVED the product so we are declining your case.
WHAT?? PLEASE HELP! Thank you... @disputespro
Did you open a dispute citing 'item received but not as described'?
If so then paypal does not cover quality of an item so if you ordered a product and received that product then you would be unlikely to be covered unless it was materially different from advertised.
Any warranty is between you and the seller but a warranty is pretty much useless as it can't be enforced if you purchased internationally?
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