Help with Cancelled Ebay Listings and Getting A Refund Back Which is Still Pending on PayPal

[lichys61]

Hi Everyone,

So to get to the point, I made a purchase on Ebay for some stainless steel kitchen tables that I found which were a steal at the price they were offered at. Thinking back at it now, I should have known it was too good to be true. I bought and paid for two and was happy for the good bargain. Sadly two days later I received an email from Ebay stating that the listing I purchased from was compromised by a third party and that the listing would be cancelled and if I didn't submit a payment to just think as if it solved. Problem was that the money was already taken from my account and I tried to contact Ebay and Paypal. Ebay said that there was an issue with the payment and I had to contact Paypal. I tried to open a case with Paypal about the case and was told because I never received the item I had to contact the seller. I contacted the seller on Ebay with no response and I doubt I will if the person's Ebay was compromised. So I ask you all, how can I get help and get this issue and my money back. Is there an actual Paypal number I can call? Thanks so much for any info.

[ElinaA]

I have a similar problem. month passed, paypal did not return the money.

[kernowlass]

@lichys61

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

CUSTOMER SERVICES.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.