Help: trying to get refund

[neonangely2k]

So i paid a vendor online through paypal and i accidentally marked it as unauthorized transaction and i got the case closed so the seller decided and i did that hes gonna refund it to me because i changed my mind and so when paypal closed the claim on my end they didnt close it on his end but i wanted my refund so i asked paypal and they said he can still issue a refund but the issue is when he tried to refund me it said he has insufficent funds when i gave him the money already and he showed me how it said he didnt have enough money to refund me back what i paid him. Im so stressed out its beyond frustrsting and paypal’s customer service is absolutely trash. I dont wanna do anymore business with this company i just want my money back i need help 😞

[kernowlass]

@neonangely2k 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?