Help please

jjeffe3
Contributor
Contributor

5 weeks since I paid for items I didn't receive. No communication. Tried to cancel multiple times. It was a present for Mother's Day that passed over a week ago.
I'm very disappointed and want my money back!!!

PayPal denied my case because last week seller provided tracking shipping information. Again, I have no message from the seller, seller ignored my emails about canceling the order, the tracking info is not linked and the shipper is unknown.

 

Bottom line, my Mother's Day presents didn't arrive and I don't want them anymore. I think 5 weeks after not receiving the order I have a right to cancel.

 

Regards,

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@jjeffe3 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.


OR

 

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.

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1 REPLY 1
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@jjeffe3 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.


OR

 

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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