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Help needed tracking activity

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New Community Member

Help needed tracking activity

Hi there.  On my current credit card account there are several line items where money has been deducted by "PAYPAL".  I do purchase items over the web, but commonly use my credit card direct, not via PAYPAL.  I cannot remember using the PAYPAL card purchase option, and I am concerned that these transactions may be fraudulent.  How can I check my purchase activity?  I have spent some time on my portal, and used the Q&A pages, but I cannot seem to find a place where I can view just what I have purchased?

All help appreciated in advcance.

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Help needed tracking activity

@Hillsboy56 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Esteemed Advisor

Re: Help needed tracking activity

@Hillsboy56 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.