Help - missing eBay Payment!??!

[User991]

Hi all, please can anyone help?

I purchased an item from eBay in August, which is faulty.  My credit card statement clearly shows "Paypal - [sellername]" -£154, 14/08/20.

But the transaction does not appear at all in my Paypal history.  It shows several other buys and sells in August, and transfers to bank account, but not the one transaction I need to dispute!  I have checked there is no results filter in place.

How is this possible?

How do you call PayPal to sort things out?

Thank you

[kernowlass]

@User991 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.

[User991]

Thank you for your answer I will investigate this. Kudos given!