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Help locating a charge

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New Community Member

Help locating a charge

Was charged $115 and change on my Capital 1 card through PayPal for an item that I don’t recognize and am disputing it. Would like to know what the charge was for but I can’t locate it. Any help would be appreciated.
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Esteemed Advisor

Re: Help locating a charge

@minkytoo 



If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Help locating a charge

@minkytoo 



If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post