Help! Received defective items

[Cruizy]

I opened a dispute because seller sent me defective products and expect me to return at my own costs. I didn’t think that’s fair since I have to return from Australia to USA so shipping will cost a lot. Paypal basically said the same, I have to return at my own costs. I have no problem returning at all since I cannot use the items but I don’t think it’s right that I have to be out of pocket when it is not my fault. I did not pay to receive defective products. Is there anything that I can do? Please help 😞

[kernowlass]

@Cruizy

Your best bet is to read up on paypal buyer protection before you start buying so you know what is and what is not offered.

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

THATS THE U.S LINK THOUGH AS I AM NOT SURE IF ITS AVAILABLE IN YOUR COUNTRY?

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Cruizy]

Unfortunately, I paid via bank account. I understand the risk if it is a smaller company, but I bought from a well known company, which I thought should have a much better quality control and customer service than this 😞 Is there anything else that I can do at all so that I am not out of pocket? Thanks for the help!

[kernowlass]

@Cruizy

Sorry no other suggestions