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Dear community...I have been significantly ripped off...On September 30th I bought an electric bicycle, on ebay, from what I thought was a UK seller for over £400. I noticed from following the tracking that it was originating from China but I waited three weeks (the 20th October) and the package arrived.. It was a small envelope about 10cmx20cm and contained a tiny pendant of a Buddha. Tried to contact ebay but ended up reporting it to Paypal as "Significantly different" on their resolution page on 21st October. It has been escalated and they are waiting a response from the seller. I telephoned Paypal on 22nd and got speaking to a human (eventually) and he told me they have asked for the weight of the original package from the seller. I offered to send photographs of the buddha but he said it wasn't necessary. It is about 10grams so anyone would know it wasn't a bike, however I am worried as I received the package and the weight is same as postage that their (Paypal) robot won't decide in my favour. I have to wait the ten days but I am very anxious and annoyed as I have a serious illness and this stress is not helping. Does anyone think I have any chance of getting my money back? Thanks in advance
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Got this from Paypal tonight....Good News!!
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Yes you have a chance but no one here can pre-guess paypals decision.
Did you fund that paypal payment via a credit card? If so then IF paypal do not find in your favour, see if you can do a chargeback via your card issuer.
Advice is voluntary.
Kudos / Solution appreciated.
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Thanks for the answer....Unfortunately, I paid by debit card, which is linked to my paypal account...surely if a human adjudicator looks at the information, he/she will realise the weight of the item couldn't possibly have been a bike. Also the tracking is from china although the item was advertised as Royal Mail..Feel really sick from this.
@kernowlass wrote:
Yes you have a chance but no one here can pre-guess paypals decision.
Did you fund that paypal payment via a credit card? If so then IF paypal do not find in your favour, see if you can do a chargeback via your card issuer.
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Call the number on the back of your debit card if the dispute is not ruled in your favor. If it is backed by visa or MasterCard, there should be some purchase protection.
Kudos & Solved are greatly appreciated. 🙂
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Thanks for the answer...I am pretty confident that I should win the dispute, however if Paypal insists I return the item, as it originated in china, it will be difficult to prove it was returned...The original seller was supposed to be UK based so presumably Paypal will give me a UK address to return the item...does anyone know anything about this? TIA
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@strontium90 wrote:Thanks for the answer...I am pretty confident that I should win the dispute, however if Paypal insists I return the item, as it originated in china, it will be difficult to prove it was returned...The original seller was supposed to be UK based so presumably Paypal will give me a UK address to return the item...does anyone know anything about this? TIA
Lots of Chinese sellers front like they’re in wherever they say they are but are in fact shipping from the Far East. They do this as a loophole so buyers don’t bother returning items so they can keep the money. They got a good racket going. PayPal may or may not give you a UK address. It depends on what mailing address the seller has on file since I doubt eBay addresses and PayPal addresses have to match anymore.
Kudos & Solved are greatly appreciated. 🙂
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@sharpiemarker wrote:
@strontium90 wrote:Thanks for the answer...I am pretty confident that I should win the dispute, however if Paypal insists I return the item, as it originated in china, it will be difficult to prove it was returned...The original seller was supposed to be UK based so presumably Paypal will give me a UK address to return the item...does anyone know anything about this? TIA
Lots of Chinese sellers front like they’re in wherever they say they are but are in fact shipping from the Far East. They do this as a loophole so buyers don’t bother returning items so they can keep the money. They got a good racket going. PayPal may or may not give you a UK address. It depends on what mailing address the seller has on file since I doubt eBay addresses and PayPal addresses have to match anymore.
Thanks again....If this is the case, it's a wonder Paypal don't do something about it...in my opinion they are fraudulent also and I will advise anyone I know, never to use them as they have better protection from their card..
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Quick update...I contacted a representative yesterday, who assured me I would not have to return the item, but I contacted Paypal through their Facebook page and told them I had reported the incident as fraud, to Action Fraud, and had reported it to BBC watchdog along with documentation, photographs and screenshots...It has been escalated to the Account Specialist Team..
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Got this from Paypal tonight....Good News!!
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