Heated vest

[Mare3]

I had ordered a heated vest in nov. 2019 and when I received it there was no battery pack so I have been going back and forth with pay-pal and they said that they contacted the seller and they said that I could send it back but it is going to cost me $30, to return a $44.00 vest, I have contacted PayPal and tried to tell them this but no answer so they closed my case. This is ridiculous!   To me it sounds like a scam, so how can I get help with my order? Thanks 

[kernowlass]

@Mare3 

I'm glad it didn't work as it sounds as if you bought from a scam Chinese or Asian website and their safety record is dreadful.

However............

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.