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After receiving many advertisements from this vendor, mostly selling Hawaiian style shirts for men (I live in Florida where they are a staple garment), I decided to purchase a few items. The pricing was right and the styles attractive. However, when I went to the shopping cart I noticed that shipping costs were somewhat excessive, but I dismissed it as just part of the overall pricing policy. Reluctantly, I didn’t do an internet search on the vendor to gauge the experience of other buyers. When I did, after the actual purchase, I was not pleased:
- The apparel “shop” is actually in China
- It appears that garments are not even made until you place an order, and after your PayPal account is charged (a violation of Visa/MC rules)
- The high shipping costs represent air freight from China to the U.S.
- The site seems to employ an army of internet trolls posting phony “reviews” online to counter their selling practices
- Three weeks later, nothing received
I had similar problem with delayed shipment. It was the height of the pandemic last year and was an excuse for months of delay in receiving the shipment that supposedly occurred shortly after the order. Finally, after many attempts to cancel the transaction (which was delayed because they claimed it was in transit), I received the shipment. One shirt was “on back order” and I never received it or credit for it. The shirts that I did receive were very small for the size ordered, and I gave them away instead of trying to return them. The materials used in making the shirts was super light, and I doubt they would have withstood any attempt to wash them, which I did not do because I gave them away.
They sent one shirt the wrong size, supposed to by 3X and looks like it's for a toddler.....but you bet it has that 3X tag sewed in! These shirts are advertised to be a cotton blend, they are PURE nylon! Two shirts are still missing and they keep asking me to wait; it will have been two months since I paid for the order. WHAT A SCAM!!!!!!!!!!!!!!!! Advertised in the U.S. but as mentioned they are truly located in China. Keep and save your money, shop some place reputable!!!
Like others I saw the Hawalili site advertised repeatedly and was suckered into placing an order without checking the internet for complaints. The web site does say they take returns. BUT, it does not say anywhere that you have to ship the returns back to a place in China at your expense!
I ordered 5 shirts to get their offer of free shipping. WHAT A JOKE,....The shirts are made of a synthetic material (maybe Rayon) not cotton as advertised. The material is about the same thickness as Kleenex tissue and the sizes are VERY VERY SMALL. I finally received a delivery of the first 3 shirts after 3 weeks and realized I had been scammed! I immediately Emailed Hawalili directly as per their instructions requesting return authorization and got no response. I next filed a complaint thru PayPal and got a very quick response from Hawalili offering to take the shirts back for a 20% restocking fee and with return shipping to China at my expense!!! None of these fees or terms are mentioned in their web site!
I refused the 1st return offer and they then offered to refund me 20% of the cost of the order and let me keep the shirts!! THE SHIRTS ARE GARBAGE AND DON'T FIT WHY WOULD I WANT TO KEEP THEM???
I refused the 2nd return offer and they came back again offering a refund of 25% of the cost of the order and let me keep the shirts.
I refused the 2nd offer and asked them to refund the entire cost of the order and that I would return the shirts to the South San Francisco, CA return address that was on the packages.
They responded that they only accept returns at the address in China and made a 3rd offer to refund 45% of the cost of the order and I keep the shirts.
At this point I have received a 4th shirt of similar quality to the first delivery and have still not received the 5th shirt.
I'm sorry to say I finally caved to the scam and responded to them that I would accept their 45% refund offer for the shirts thus far received with an additional $18.24 refund for the one remaining shirt that has not been delivered. For a total refund of $55.93.
So they took me for $37.69. My recommendation is to NEVER DO BUSINESS WITH HAWALILI and if you feel the need to take a gamble with them pay with a credit card as the credit card companies will back you up 100%.
totally agree. I don't get scammed very often. this one got me ordered4 shirts. 1 was good. 3 were junk. i turned ithem into a donation. not even good enough to use as a cleaning rage. material was not cotton. it's cheap thin nylon. ridiculous. shame on anyone who allows them to adveritse. this is a one hundred percent scammer.. don't even think about ordering. they will disappoint you
we had ordered 5 items on line in the beginning of may 2021 and we received only 3 items on may 24th and guess what..! there XL size fits my 8 years old boy and there L size didn't fit me or my Son for whom it was ordered.There XL size is like Small size in USA and L size is even smaller.once i wrote em back for the refund,someone named Ariel replied back saying the Items has to be in the original package and they want us to pay for the Return post to China or they want us to keep the items and Get a discount on Next order of $109 or more..Now what are we gonna do with Shirts we received in wrong sizes..:(
So basically they just want to trap you in their network and keep shopping from their website an don't ask for Refund for the items they have shipped wrong sizes.Just be careful when you place your order with them or you will lose your money..:(Just go to walmart and shop instead
I don't understand how this company (hawalili) is able to operate with such dishonorable business practices. I have been on two trusted review sites (site------, trust-----,) and somehow they are able to garnish glowing reviews; I believe these reviews are fake and misleading and give the consumer confidence to trust this company to do the honorable thing.