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Haven't received refund from the airline tho it was issued on 31st March

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New Community Member

Haven't received refund from the airline tho it was issued on 31st March

I have contacted Aeroflot three times and they have shown me refund receipt. however, it never appeared on the Paypal account. Are you going through the same issue here?

I have called dispute but haven't heard from any party, should I make a formal complaint on some financial organisations ?

 

7 REPLIES 7
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New Community Member

Re: Haven't received refund from the airline tho it was issued on 31st March

Exactly the same issue here with this **bleep** aeroflot airline. I even got a transaction number of the refund, but what should I do with this??

Could you please write the outcome of your next steps here? I would really appreciate it!

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New Community Member

Re: Haven't received refund from the airline tho it was issued on 31st March

was this resolved im having this issue

 

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Contributor

Re: Haven't received refund from the airline tho it was issued on 31st March

Same as me. I was called several times with Aeroflot. Also I chatted with customer service, the answer is if they didn't put the refund button on PayPal, it's not appearing. Already 2 months gone. When I call to aeroflot, same answers like they already did refund. I think we should ask that aeroflot have to push the button on paypal. I'm trying to do this.
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Contributor

Re: Haven't received refund from the airline tho it was issued on 31st March

I have the same problem with the refound of my flights with Aeroflot.I've been waiting for my money since March. They said that the refound is done in their side but I don't have the money in my Paypal Balance.

Has anyone managed to solve the problem?

How did you solve it?

Thank you so much!!! 

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New Community Member

Re: Haven't received refund from the airline tho it was issued on 31st March

has this been resolved and how? Im going through the same problem

 

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Contributor

Re: Haven't received refund from the airline tho it was issued on 31st March

Aeroflot : this is paypal's problem.

Paypal : this is Aeroflot's problem.

We : :?

 

I received an email from aeroflot, 

"In response to your request, we inform you that the airline made a ticket refund on March 26, 2020 and the tickets have the status "REFUNDED".
If you have not received a refund until now, then you need to open a dispute on the side of your payment agent, who, in turn, will contact the airline using existing contacts without involving passengers."

 

I am still on the problem.

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Contributor

Re: Haven't received refund from the airline tho it was issued on 31st March

Thank you for answer me!!

We are absolutely desperate with this situation.

Aeroflot doesn't dive us a ID transaction number of our refund and without it is just imposible to do anything with Paypal.

I also have the document of Aeroflot that said that our money is refunded... but the money is missing. By phone, the Aeroflot's Client Service told us that there was some "rare problems" with all the transactions related with Paypal... but we didn't get anything else.

How are you resolving this???

Thank you!!!