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Have not received merchandise

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Have not received merchandise

I have lost a total of $80 from ordering items using PayPal and them dropping my case because they said I had received the items.  One was a garden Kneeler from Phaeton Information Technology LTD.  I did not receive the kneeler, just a little pouch that was supposed to hang on it.

 

I ordered two wallets from Marchand Square PTE LTD and returned two of them.  I got no refund.  Paypal again dropped my case.  I used PayPal because I thought they would go to bat for me if something was wrong.  THIS IS NOT AT ALL THE CASE.  THERE IS NO ONE TO TALK TO IN PERSON about either problem.  I have worked hours on these two cases.  I WOULD NOT RECOMMEND PAYPAL TO MY WORST ENEMY.