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I too was taken in by these rip-off artists. I purchased through Paypal, since Paypal has a great reputation when it comes to resolving consumer complaints. They were able to get a resolution, however this company (which says they are located in China) required me to ship the wig back to China.
It costs $32.25 from USPS, $115 UPS, $75.23 DHL. The wig costs $27 US. This is how they get you. Their first response was that they would refund 30% of the purchase price and I would resell the piece of garbage to someone else. Well I took exception to that and told them so. Their response was this stipulation of receiving the wig back and that it had to be by a service that could be tracked, which insures that the cost of shipping would exceed the cost of the wig.
I say to anyone who is thinking of purchasing from them, DON'T. The products are shoddy, if not down right garbage, their customer service is non existent, and the company is ripping off consumers and hiding behind international shipping costs to not issue refunds.
I'm curious if you know what efforts Paypal is taking to prevent these scams from recurring. I just recently fell victim to another similar issue with products that are shipped from China and are low-value dollar store plastic goods when they advertised a sophisticated robotic product. Searching the forums there are pages and pages of these same complaints and the sellers seem to be able to operate with impunity by using a hole in the Dispute Resolution process.
By shipping some goods they are able to force their return at expense greater than the cost of the product originally. This means most will either give up the dispute or accept the low dollar refund from the seller to get something back (and which lets the seller avoid dispute numbers). Even when refunding a buyer they will be pocketing a large amount of cash as they shipped something of almost no value.
The pattern of a company listed with a CA address that ships products from China and sends goods other than advertised repeats over and over. They don't even bother changing the name much. NC TECHNOLOGY, ZG TECHNOLOGY, AMGT TECHNOLOGY... over and over I'm finding more and more listings with social media ad campaigns selling a quality product and then shipping some slightly related garbage. Paypal seems to be siding with the seller in most instances hiding behind the dispute resolution policy allowing the scammers to operated even longer till a critical mass of disputes of fraud is filed.
It's one thing if I need to return something since I'm not impressed with the quality. It's entirely another when I purchase a robotic self-solving Rubik's cube from an add campaign and website all carefully crafted with fake video of the product and then ship me dollar store plastic crap. That isn't just a dispute, it's fraud, they are purposefully listing a product they don't sell and shipping something else. I know because the product they claimed to sell doesn't exist.
If Paypal allows those committing fraud to receive payment through their infrastructure and hides behind the dispute process all while collecting transaction fees, I have to say that seems complicit. The patterns of these sellers is clear and identifiable with a minimal exertion of data vetting. Companies in CA shipping with international China based tracking numbers? Large upticks in sales from pushed social add campaigns, oddly large upticks in seller problem reports. Or how about just using the same basic company name over and over with different letters in front of it?
I'm waiting on the resolution of my dispute. If they follow the pattern of insisting I send this back to the seller for a refund or deny the claim I intend to delete my Paypal account and encourage others to do so. The only real way to get change it so make this cost more than it brings in. Since the scammers are bringing in a pretty penny that will mean lots of users voting with their dollars and moving from the platform to safe payment methods. A credit card would never allow these types of behaviors by those on their payment network.
I just word that PayPal has rejected my claim against this Bunch of crooks at AMGT Technology. Then looked them up on the net to try and complain to them again directly or at least leave them a bad rating; and Lo and Behold I knew I couldn't be the only one! from the looks of the form I can just forget about any help from PayPal and chalk it up as loss!
I also was caught out by this company! Found their advert on Facebook, watched it numerous times until one day I decided I'll give that product a go as it looked like something I could use. Well after not receiving the product passed the expected date, I contacted who I thought was the company I had purchased it from. They kept asking me for an order number which I didn't appear to have anything from this company at all. I contacted them again, this time they asked me for a tracking number. I told them once again that I had not had any communications from them and did not have a tracking number nor did I have an order number. A few days later I asked them once again where my order was and they once again asked for an order number! By this time I'm beginning to my patience with them. I then went through all of my transactions and noticed one that didn't look familiar by name. Well, the order was placed with NC TECHNOLOGY CO.,LIMITED and the money was received by them, however the confimation email was from another company called New Soul email address "New Soul. So I sent an email to this company who advised that they need more time! So I thought okay I'll give you a bit more time knowing that this item was coming from China. A few days passed and I sent another email to them which they responded to me with a screen shot of the despatch details at a Chinese Company showing it had been despatched from their company and should be on its way as soon as it clears customers. Now during all this flaffing about, I had already opened a dispute through PayPal as I could smell some rotten and that this was a scam. So, since the dispute was already opened I had this positive feeling that they would help me regain my funds (albeit not a lot but that's not the point) Ok, so today I received the item which was suppose to be this wonderful amazing cleaner which you could clean the bottom of your frying pans with (you know how after a while they get brown looking), you were also suppose to be able to able to clean mould off the grout on shower tiles with just one or two sprays, then it wipes off perfectly clean and white and wonderful like new looking. Nope, doesn't do that in the least, you put this effervescent tablet into water as they send you an empty spray bottle with a bag of this little tablets which should in theory fizz away be it cold or hot water. Nope it does not that it. If you shake the bottle you get some bubbles at the top but that's it nothing else. Mind you, in their video they show disgusting gas cooking hobs however that could have just been something that they put on there and could easily be removed with just soap and water, but they show it with their spray. They show cleaning tiles on floors that look like they haven't been cleaned in 50 years! Amazing! Just a spray and sponge wipe with that and everything is AMAZINGLY CLEAN!!! People, please, please, please don't buy anything from either of these companies as they are Scam/Con artists and from everything I've read about disputes through PayPal you simply can't win. I've taken before and after photos and wanted to post them in the dispute, but there is nowhere for me to post them to. So I suppose I'll have to wait until I'm allowed to respond.