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I placed an order with this company and paid extra for express shipping, I placed my order on 26 July 2018 and I was supposed to receive my order in 3 days, here it is the 13 August 2018 and I haven't received any orders, tried to track my package from the link they sent me and the website is no longer available. I reached out to the seller and there was no response to me, I opened a claim with PayPal and they sided with the seller telling me to contact the seller even though I told them that I could provide emails of me reaching out to them.....I truly hope someone can repair my faith in PayPal because this is absolutely ridiculous with them continuously letting this seller get away with this type of crap!!!!!!
Solved! Go to Solution.
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Did they tell you to return the item first and provide a tracking number to say you had done so?
Advice is voluntary.
Kudos / Solution appreciated.
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I'm confused: I thought my refund claim was going to be resolved/closed today? The Resolution Timeline states that the seller has 10 days to respond to my dispute claim or Paypal will find in favor of the buyer. Well, times up and the seller never responded! Why hasn't Paypal contacted me to tell me that the seller never responded to them in the time allowed?
I honestly expected to see a full refund this morning pending in my account, so I was very disappointed to find no refund deposit pending, and no messages from PayPal regarding the status of my claim either! My claim status still says "We’re waiting for the seller's response?" Yesterday it had also said the seller had until 7/29/18, but today 7/30/18, it just says they're still waiting for the seller's response and "We'll get back to you soon?" It seemed like an open and shut case to me. The seller didn't respond in the time allowed (10 days), case closed, right? Wrong! I guess not. It would've been really nice to get a message from PayPal this morning, explaining the next step to me, at least. I looked for more details about what happens after the seller doesn't respond, but all I could find was this timeline that uses the words "usually" and "may vary depending on claim circumstances" alot. It only says that after 10 days a Paypal claims specialist will make a ruling within 5 days, "Usually" lol. Great, more waiting. Has anyone else had this happen to them? I was thinking about calling PayPal tomorrow if I have time, or should I wait 5 more days?
P.S.
I just found out that PayPal is aware of the seller who ripped me off because they have done this before, hundreds of times apparently! I discovered this while perusing this community for advice about my case.
Learn how PayPal's Dispute Resolution Process Works: Dispute Resolution Process-How long does it take to resolve a dispute or claim-Significantly Not As Described: https://www.paypal.com/us/webapps/mpp/security/seller-dispute-resolution
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**UPDATE**
OK, I Literally just got the refund! I swear, I checked my balance right before I posted this, so it must have just come in! Thank you, Paypal! A message beforehand would've been helpful though, just sayin. Then I wouldn't have needed to complain about this or ask what happens next!
Seriously PayPal, you need to do something about this seller or should I say, sellers, because it is definitely more than one seller involved in this. They are still selling their lies all over Instagram, but they go by several different store names. This is how they keep getting away with blatantly lying about their products and stealing other legitimate stores bio and product descriptions and then temporarily posting ads on Instagram! I couldn't believe it when I saw them there today, so I took a screenshot of it on my phone! This seller was using the same exact phony ad with the stolen pictures and videos that I fell for, telling the same lies, word for word like before, but with a different store name. I was soo tempted to expose them right then and there, but I didn't want to say anything until after I received my refund! Now that I have, I can try to warn other people not to buy from them, and I can post my review pictures all over the ads! They probably use hundreds, if not thousands of different aliases, but I know a few of them. Need to start somewhere, right?
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I'm confused: I thought my refund claim was going to be resolved/closed today? The Resolution Timeline states that the seller has 10 days to respond to my dispute claim or Paypal will find in favor of the buyer. Well, times up and the seller never responded! Why hasn't Paypal contacted me to tell me that the seller never responded to them in the time allowed?
I honestly expected to see a full refund this morning pending in my account, so I was very disappointed to find no refund deposit pending, and no messages from PayPal regarding the status of my claim either! My claim status still says "We’re waiting for the seller's response?" Yesterday it had also said the seller had until 7/29/18, but today 7/30/18, it just says they're still waiting for the seller's response and "We'll get back to you soon?" It seemed like an open and shut case to me. The seller didn't respond in the time allowed (10 days), case closed, right? Wrong! I guess not. It would've been really nice to get a message from PayPal this morning, explaining the next step to me, at least. I looked for more details about what happens after the seller doesn't respond, but all I could find was this timeline that uses the words "usually" and "may vary depending on claim circumstances" alot. It only says that after 10 days a Paypal claims specialist will make a ruling within 5 days, "Usually" lol. Great, more waiting. Has anyone else had this happen to them? I was thinking about calling PayPal tomorrow if I have time, or should I wait 5 more days?
P.S.
I just found out that PayPal is well aware of the seller who ripped me off because they have done this before, hundreds of times apparently! I discovered this while perusing this community for advice about my case.
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Hello,
I have been an Scam victim.
I purchased an "W1-Smart watch" seen through a Facebock advertisement.
Seller was NC TECHNOLOGY CO.,LIMITED genticaly at emailcxs.com I suspect that some thing was no right and I founded the similar seller was a SCAM seller.
I opened a dispute and the sheller send me a tracking number https://www.17track.net/?nums=LZ501667531CN that shows
Number: LZ501667531CN
Package status: Alert
Destination: Spain
2018-07-03 17:32 Accepted, Your shipment has been received at the point of origin
Origin: China
2018-08-02 09:33 Wuhan, return to the vote
2018-08-02 09:29 Wuhan, international courier arrangement delivery, expected 13:00:00 before delivery (postmen name: Wang Jie; tel: 13886185806)
2018-07-25 11:34 Wuhan, customs clearance
2018-07-03 17:51 Wuhan, leave China Post Express Logistics Co., ltd Hubei branch Trans-boundary power supplier to international department
2018-07-03 17:32 Wuhan, China Post Express Logistics Co., Ltd. Hubei branch of the cross-border electricity dealers have received (name: Lee Geun, Tel: 18995983995)
======================================
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Without receive any notification I loose the possibility to transform the dispute in reclamation.
Contacting with Customer support of Paypal no way to recover my money was obtained
Talking another time with sheller, he send me another tracking number https://www.17track.net/?nums=RU240282968NL that shows
Number: RU240282968NL
Package status: In transit
Destination: Colombia
2018-08-20 13:11 CTP.CENTRO A, Su envio ha sido ingresado en un contenedor para el transito.
2018-08-20 13:11 CTP.CENTRO A, Su envio se encuentra en ruta de transito.
2018-08-20 13:11 CTP.CENTRO A, Su envío ha sido incluido en un vehiculo de transito.
2018-08-19 09:01 UAC.CENTRO, Su envio ha sido recibido y ha iniciado el proceso de entrega.
Origin: Netherlands
2018-08-19 04:01 The item has been processed in the country of destination
2018-08-04 03:04 The item is on transport to the country of destination
2018-08-02 13:37 The item is at the PostNL sorting center
2018-08-02 13:37 The item is processed at the PostNL sorting center
2018-08-02 07:54 Consignment received at the PostNL Acceptance Centre
2018-07-30 02:24 The item is ready for shipment
2018-07-27 07:20 The item is pre-advised
2018-07-25 17:03 The Item is at the shippers warehouse
======================================
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This time the item was send to Colombia (I live in Spain !! and postal address was from Spain)
All the messages send to Paypal haven as response that I couldn't open another dispute nor reclamation.
What should I do to recover my money?
Please any suggestion?
Yours sincerely,
Miguel <removed>
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