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Hacked

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Contributor

Hacked

Hi all, i have problem. My paypal account was hacked and someone use my account and get over 70$. I start disputes, can i get my money back or i waste time?

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Hacked

@Vibez1 

 

We won't be able to tell you for sure. I see PayPal denying claim as not unauthorized quite a bit when people report these kinds of transactions and so you'll need to have them take a second look in that case by contacting customer service:

 

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

 

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal

 


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

3 REPLIES 3
Esteemed Advisor

Re: Hacked

@Vibez1 

 

We won't be able to tell you for sure. I see PayPal denying claim as not unauthorized quite a bit when people report these kinds of transactions and so you'll need to have them take a second look in that case by contacting customer service:

 

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

 

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal

 


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

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New Community Member

Re: Hacked

Hi, I had the same issue, 2 payments taken out of my account and Paypal said exactly this: 

Thank you for reporting this case. After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection

 

I got onto the HELP section and submitted and received a refund?  I'm 24.33 minutes on the phone now awaiting a call canter answer to ask why initially I was told it was NOT Unauthorised!! and what to do about not getting hacked again.

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Contributor

Re: Hacked

Same! No action being done by paypal at all! It's been 5 days!!!! My hacker closed my account so I won't be able to delete transactions!!