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Hacked on paypal wont refund

New Community Member

Hacked on paypal wont refund

So at 3PM someone hacked my paypal somehow even tho i do change my password 6 times a year just because of safety and because i've lost a lot before on other platforms. 

A total of 20.00EURO and 19.99EURO was used on a dating app called Badoo. And a lot more on other stuff that i did get refunded. 

 

I filed for a ticket and they denied my refund claim. I've even contacted badoo support on email and im considering calling them aswell.. 

Can someone please help me understand why this is happening and what happened.

6 REPLIES 6
Moderator

Re: Hacked on paypal wont refund

Hello @lukacvijetic,

 

Welcome to the PayPal Community! I'm sorry to hear your dispute was recently denied, I can understand how concerning this is. When a transaction is reported as unauthorized, we look for several things that would indicate the transaction was in fact unauthorized. During this investigation period, if we are unable to find sufficient evidence that shows it was unauthorized, we most likely will close the claim and not refund the transaction. 

 

Reaching out to the merchant next to see if they can process a refund isn't a bad idea. Next, we recommend reaching out to your funding source to see what options they may be able to offer. 

 

I hope this helps a bit, have a great day!

 

 - Jon K


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Contributor

Re: Hacked on paypal wont refund

The same thing happened to me on October 27, 2019. Someone hacked my account and sent themselves 5 payments of $199 USD. total amount Canadian was $1,350. I immediately told PayPal and they said they would stop the payments. 3 days later, PayPal takes all my money and let’s it send to the hackers, and now they won’t refund my money. I’m out so much money and they are acting incredibly sketchy. Very concerning for a large company... they won’t even get back to me.
Moderator

Re: Hacked on paypal wont refund

Hi @katiedinner,

 

I'm sorry to hear bout the unauthorized access. PayPal cannot stop the bank's transfer of the funds that were requested. PayPal can and does investigate the activity and gets the funds back to you in a situation where unauthorized activity is found. I regret that you've experienced this frustrating situation.

 

Has the case been decided yet? Have the funds been returned to you?

 

Olivia

 

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Contributor

Re: Hacked on paypal wont refund

I have been calling and calling, and have had not an ounce of help from anyone in PayPal. everyone pretends as if it’s the first time I’m calling about this headache of a case. Only 3/5 of the fraudulent payments have been returned to me. In regards to the other two, my bank’s fraud department has been notified to chase up on this with PayPal and it’s been escalated to the second level. That’s how bad this whole thing has been. I am Missing $540 and I have to pay bills, pay rent, feed my kids. This is ridiculous. I have never felt so lost with a massive company. I can’t wait to close my PayPal account. All of my friends are closing their accounts because PayPal can’t be trusted. It blows my mind that a company like this would take sides with the hacker and not with their own customer. Disgusting. On top of that - PayPal had a security breach and didn’t even notify their customers. This all could have been avoided if I had known to change my password. Again - disgusting.
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Moderator

Re: Hacked on paypal wont refund

Hi @katiedinner,

 

I'm sorry that only 3/5 of the payments have been returned. Were they returned through the PayPal process or through disputes with your bank? If disputes were opened through your bank, PayPal would not be able to act further and would have to wait for the bank disputes to resolve.

 

I know you believe that the password was compromised due to a breach at PayPal. If there had been a breach, that would have been disclosed to our customers. Passwords are often compromised through many other means. If you've clicked a fraudulent link and logged in, or supplied information to a phishing email, or if you have malware on your computer, or if your wireless network has been compromised, or if you've used your same email and password combination on a less secure site that was compromised, or even if you've accessed your account from a public place where someone was able to watch you type your password, these are all opportunities for passwords to become compromised. Please make sure that the new password that you are using is a unique one that is not used on any other sites, and please check your computers and devices with virus scans. Those are a couple of the ways that you can help protect yourself against unauthorized use of any of your accounts on any site.

 

I hope this helps!

 

Olivia

 

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Contributor

Re: Hacked on paypal wont refund

Paypal wouldn't refund me from the get go, so I had NO other option than to involve my bank because paypal is acting in such a childish and ridiculous way.  This has caused me such a hassle with my life these past few weeks and I can't believe it's still going on. My bank was FINALLY able to get something and were able to refund my two final unauthorized payments, but of course, paypal is now saying I have a negative balance of those two payments. What an absolute joke. As if I owe you guys any money at all.  You literally stole all of it, wouldn't refund all of it, FINALLY refund it, and now say I owe YOU?! Garbage. Can't wait to  close my account.

 

Also, I am not to blame here. To say that it's my fault that I clicked on a link or something like that is just insulting. I am very secure in all my passwords, so please don't try to blame me on this one. This is on you guys.  Thanks.