Hacked nintendo account and stolen money

[HarmlessTeddyCZ]

Hi everyone,

today, someone hacked into my nintendo account, where I have saved paypal as a primary payment method. He spend about 150e. I have login info, that he get into my account from India etc. I dont know, what to do now. I contacted paypal and will try to contact nintendo, when they open customer service in the morning. But please, people....Do you have experience with this? Damn.  Please, help 😕 

[ThDoom]

Same happened to me, I would have thought, considering it is all over the news and paypal is in most cases the payment method used for it, that they would have a bit more sense and work together with nintendo on getting this resolved

[Lhime]

This just happened to me and paypal did nothing to help no idea how to go about fixing this now

[JP_317]

I ran into this last night, I had a panic attack and without reading up on what I should do I changed passwords then immediately disputed it with Paypal as "that's where the money come from so they should be able to help right?" And as I now know from reading this thread all I got was my accounts unlinked and "Thank you for reporting this case.  After reviewing your case, we found that the reported transactions were not unauthorised and therefore aren't eligible for PayPal Buyer Protection. " I mean I told you in the message box that they were from the Nintendo hack that is now widely known about and therefore unauthorised 😡

I have since contacted Nintendo, given them all the info they asked for and relinked the accounts so here is hoping that Nintendo can help as Paypal doesn't seem to care.

[dbattersby]

I'm literally in the same situation. I'm waiting on Nintendo to refund me otherwise I'm not sure what I'm going to do because I'm not in the financial position to lose that amount of money.

I also contacted my bank before PayPal were able to take money out of my account so I'm not sure if I still owe PayPal the money?? 

Hope you get it sorted!

[JP_317]

Small update: I vented on Twitter about the situation and within five minutes Paypal got in touch and have since said that they have escalated it with a specialist. So now it’s a waiting game to see if Nintendo or Paypal get back to me and help first.

[ThDoom]

Didn't help in my case, they responded that I need to wait and see what nintendo says, while in the meanwhile my paypal account is blocked and is hugely in minue

[JP_317]

So apparently I made enough of a fuss, including sending screenshots of the emails I received during the tone of hack and the amount spent and all of that, that PayPal did eventually refund me the money. Sorry I didn’t update sooner, but yeah apparently if you make enough of a fuss they might eventually do something. I mentioned that I made a complaint on Twitter and someone got in touch, well they said they would raise the issue and apparently they raised it to the wrong team as I originally got the same sort of response as the first time but I continued to talk through Twitter DMs and eventually got told to appeal by sending an email to a PayPal email address that apparently I’m not allowed to mention in this post. I guess the only thing I can suggest is you need to get lucky and find the right person that will actually help you, the person that helped me went by the initials SK.

[Ali0]

Transaction ID 8KK63378PY042980H : €299 Transaction ID: PAYID-MA3LA7I0FH48730MF000091M : €85.39 These amount have been stolen from my PayPal linked card and suddenly after the bank messages came my PayPal account got deleted. This is new account created using same email address and phone number How can i get my refund back?

[Tapiola1983]

Just happened to me. Already been charged. Paypal better refund the money. And how are you supposed to contact Nintendo about it?

[JP_317]

@Tapiola1983 PayPal won't allow me to post the contact email so you could try Nintendo's website, scroll to the bottom of the page and there should be a link to contact them down there, scroll down to where it says Contact Nintendo Support and on Nintendo.co.uk it asks for the country you live in (I only mention this as it might be different for other Nintendo sites) then it asks for the catagory and after that the topic and if all Nintendo sites are the same in this instance select "Nintendo eShop purchases and refunds" for the catagory and in the topic there is an "Unauthorised credit card/PayPal charge option". Fill out the form on the following page and then it's just a waiting game as with all contact to companies.