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Hacked account

Kmcm1
New Community Member

Hacked account

Someone hacked into my account and switched my account to Chinese. Last night I noticed that they set up automatic  payments to be sent to someone whose name is in chinese so I can't read it. Thankfully no money was received as far as I can see.  I tried to to inform the resolution center, but it won't let me because no money was removed. So there is no transaction to click on as a problem. I have sent in a request under spoof, but I am not sure that is where I need to go with this.

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Hacked account

@Kmcm1 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.



Advice is voluntary.
Kudos / Solution appreciated.