Hacked account PP support not helpfull
Fett89
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jan-13-2021
02:57 AM
My GF just got a paypal email saying her PP account email had been changed, she did not initiate this change and shes freaking out that how ever hacked it is going to charge her bank account. She tried to call Payal but its outside the 8am-8pm time frame. Messanger service has the same time restraints. Shes completely freaking out and there is litteraly nothing much we can do, i feel this is really poor form on paypals front leaving people completely defenseless with thousands of dollar in the air. Good job
1 REPLY 1
PayPal_Michelle
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jan-13-2021
11:29 PM
Hello @Fett89,
I cannot apologize enough for your girlfriend's experience. If she still needs assistance with this, she is more than welcome to contact us on both Facebook and Twitter (@AskPayPal) outside of normal hours. They will be happy to help her back into the account and file claims on any unauthorized activity.
My apologies again and thank you.
Michelle
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Refund in Disputes and Limitations Archives
- Why are my currencies auto-converted suddenly? in My Money Archives
- Can I transfer money from my PayPal account to others' without linking any bank account? in My Money Archives
- Adding bank account error need to contact customer support in My Money Archives
- How do i downgrade my business account in My Account Archives