Hack my account

[andreas344]

Hi. I someone hack my account and made this transactions.

• JAN042020

  + 125,23 EUR
• VISA Credit CardTransfer using Card

  JAN042020

  - negative250,00 EUR
• JAN042020

  Tom Van de VoordeMoney received

  + 274,96 EUR
• VISA Credit CardTransfer using Card

  JAN042020

  VISA Credit CardTransfer using Card

  Loading transaction details forVISA Credit CardTransfer using Card

  - negative300,00 EUR

  JAN042020

   Track Shipment

  + 270,13 EUR
• VISA Credit CardTransfer using Card

  JAN042020

  VISA Credit CardTransfer using Card

  Loading transaction details forVISA Credit CardTransfer using Card

  - negative250,00 EUR

  JAN042020

   Track Shipment

  + 313,60 EUR

  I report to the paypal and that is their answer

  Thank you for contacting PayPal about the negative balance on your account which was caused by the filing of a chargeback.
  
  With millions of transactions happening around the world every day, it’s inevitable that a few will be questioned by some customers. A chargeback occurs when a cardholder contacts their card issuer to dispute a transaction on their statement. This could be due to inaccurate or incomplete transaction information, a processing error, or fraud. This chargeback was requested by the issuer of the credit card used to make the payment and we are legally obliged to refund this money to the card issuer once notified.
  
  Anyone who accepts credit card payments may encounter a chargeback, just as sellers accepting personal cheques can receive an occasional bad cheque. Chargeback’s are an unfortunate cost of doing business and most sellers factor this cost into their business plans.
  
  When you opened your PayPal account, you indicated that you had read and agreed to the terms contained in our User Agreement (Clause 4.3 Risk of Reversals, Chargebacks and Claims). PayPal has abided by its User Agreement and polices and have conformed with all associated laws to the best of our ability and will continue to do so.
  
  We regret this has happened, however as PayPal has a mandatory obligation to make this payment to the credit card company, we must now ask that you repay this amount into your PayPal account.
  
  It’s very important that you add money to your PayPal account balance to address this urgently. Restoring your balance will return your account to good standing and allow you to continue using PayPal. If you don’t restore your balance, your PayPal account's functionality may become limited and the issue may be passed to a collections agency.

  As well as the ‘Add Funds’ option we can also offer the below payment options over the phone:

  • Visa credit card
  • Visa debit card
  • MasterCard
  • Maestro

  Add money over the phone by calling us on 0208 6100 150.
  
  Please repay this outstanding amount as soon as possible. If you’ve already repaid your negative balance, thank you and please disregard this message.

  I hope this information has been helpful and I appreciate your patience and understanding regarding this matter.

  Please let us know if you require any further assistance.

  Now i have a negative balance on my account. What can i do. I need some help

[sharpiemarker]

@andreas344 

I can't understand of what happened but there was a chargeback by the person that paid in to your account. Don't know which one.

Someone added + 125,23 EUR

Then a CC transfer out - 250,00 EUR

Someone paid + 274,96 EUR

Then a CC transfer out - 300,00 EUR

Then a goods and service payment came in for + 270,13 EUR and tracking was sent out

Then a CC transfer out - 250,00 EUR

Then a goods and service payment came in for + 313,60 EUR and tracking was sent out

How much was the chargeback amount and how much is your account in the negative?

You will need to call and speak with customer service and see if they can do an in-depth review on these transactions:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal