HTC One M7 Quad-core Android Smartphone 4.7 "Unlocked GSM 3G 4G LTE 32GB (323799873688)

[josip9]

greeting,

05/15/2019. bought the phone via ebay, 07/17/2019. opened the case, 08/16/2018. ebay brakes the case. The seller is not answering, I never got the phone, my money was stolen $ 65.00, this is pure robbery. Payed via PayPal, talking to you?

What information should they provide?

Nice Greetings.

[kernowlass · Accepted solution]

@josip9 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[josip9]

hello friend,

a case settled a few days ago in my favor, thanks for the great help. I don't know how to grade or what to do, I don't understand.

best regards.

[kernowlass]

@josip9 

😁