Hello @GeeH111,
Thank you for reaching out to via our Community Forums! I'm sorry to hear you're running into some issues with a recent purchase. If you haven't already, I'd recommend opening a dispute in the Resolution Center. Here's a great Help Center article that can walk you through that process: I didn't receive my item or it's different than described. Should I open a dispute?
Best wishes with your dispute!
- Jon K
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