HOW TO MAKE A CLAIM

[PAUL197743]

I cannot seem to call customers service so can someone help me on how to make a claim.  I purchased something from China (NEVER AGAIN) I bought 4 remote control cars for my son for Christmas.  I paid December 5th of 2019 I received only 2 out of the 4 cars and it has been almost 5 months.

[Ragnar_Lothbrok]

Good day @PAUL197743 

I hope all is well.

I must say that you have been very patient for your order be fulfilled completely and it is my heavy heart knowing that it hasn't been.

If you have a PayPal account and that the transaction shows in your Activity page, then you have 180 days to file a dispute/claim. To be guided accordingly, please see links below.

What's the difference between a dispute and a claim? 

I didn't receive my item or it's different than described. Should I open a dispute? 

How do I escalate a dispute to a claim? 

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