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HOW TO GET CUSTOMER SERVICE TO OPEN CLAIM FOR GUEST CHECK OUT PAYPAL

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New Community Member

HOW TO GET CUSTOMER SERVICE TO OPEN CLAIM FOR GUEST CHECK OUT PAYPAL

I have been contacting Paypal and they have no direct point of contact, sending me the same template over and over again when all I need was for someone to open a claim case for me as I don't have the transaction in my history (Cause I check out as a guest). PLEASE HELP, I AM SO FRUSTRATED

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: HOW TO GET CUSTOMER SERVICE TO OPEN CLAIM FOR GUEST CHECK OUT PAYPAL

@Dorene1 

 

If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Click help / contact bottom left of Paypal pages for options to contact customer services available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Highlighted
Esteemed Advisor

Re: HOW TO GET CUSTOMER SERVICE TO OPEN CLAIM FOR GUEST CHECK OUT PAYPAL

@Dorene1 

 

If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Click help / contact bottom left of Paypal pages for options to contact customer services available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.