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HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

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New Community Member

HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

 

Dispute case ID: PP-D-72871214
Transaction amount: $26.98 USD
Dispute amount: $26.98 USD
Transaction ID: 99M06399LP660600U
Transaction date: 30 May 2020

 

Please don't let this seller cheat other Paypal customers as there are to many examples in the online community who have complained of fraud.

52 REPLIES 52
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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Just found out that I have been scammed by this Company, PayPal seem to be not interested ! Been given the runaround by them not impressed 😡

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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Hi. I too had a scam problem with this company aunt Paypal didn’t seem to care they take their usual time looking at anything so I did 99% of the groundwork and finally received a refund. The customer actually wrote back a day before and said they would refund me half and told them that was not acceptable and I was going to pursue my fraud claim. Believe me I spent almost 2 months going back-and-forth with this issue so don’t give up hope even though you want to pull your hair out. I even posted on the PayPal Facebook page thinking a higher up might contact me, of course never happened.
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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

PayPal has agreed to refund me but wants me to pay the shipping costs with tracking to China ($59.00).  This seller took over 2 months and 15 emails to finally send my item which was pure fraud, not as described and they were broken.  More emails for a refund, to no avail.  2 month now with PayPal and my claim.  They have given me until today to return the broken items which the sender in an email has stated he does not want them back.  WTF? now after 4 days of messaging with PayPal waiting for a supervisor to contact me I am being forced to spend the shipping costs!  Then I found this feed and WOW I am going to report PayPal to my Attorney General, the Federal Trade Commission and the post office for mail fraud.  This is claim and my conversation with Paypal for the last few days!  Get this they want me to ship it to an Event Planner not even the original payment address!

Seller information

HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Transaction amount

$109.94 USD

Transaction ID

043798121B912530H

 

this is day 4 I have been waiting for a call from a supervisor I have been advised to stand by my phone which I have

 

 

why do i need to forgo this expense when the seller doesn't want the product back

 

Anna (jieyi) Aug 10, 2020, 4:41 AM EDT Dear Smiley349, We are very sorry to hear that you are unwilling to accept our previous offer. In order to express our sincere apologies, we are willing to provide 100% refund for solving the problem. At the same time, you can still keep the product. In fact, we have already lost money, but we are willing to bear this cost so that our customer can have a pleasant shopping experience. Wish you a happy life. If you have any questions, please feel free to contact me! Best regards, Anna Customer Service Center

 

Your telling me to return it here:

 

 

<removed>

 

 

that is not the address it came from

 

 

this address belongs to an Event Planner <removed>

 

 

hello I just went to the post office it will cost PayPal 59.00 to reimburse me to send it with priority mail with tracking

 

it hardly seems logical to send back items the seller said he doesn't want back and at the expense of Paypal

 

my deadline is today..............can i please get some help PLEASE

 

I am contacting the post office for mail fraud, the attorney generals office and the federal trade commission if someone doesn't get a supervisor on this line or one to call me today

 

paypal is allowing the fraud of this seller to continue after over 70+ complaints

 

https://www.paypal-community.com/t5/Disputes-and-Limitations/HK-SOWEWAY-INTERNATIONAL-LOGISTICS-CO-L...

 

 

Still waiting for a supervisor at 12:03pm EST and I need to return the items by 3:43 am PST which is 6:43am EST (time has now lapsed) but guess what I could not discuss all this with them on the Resolution Center like they say you can because unless I had a tracking number I couldn't comment on my on claim, so I have been dealing with PayPal assistant getting no where.  They also say if you can't stay on the computer that they will email you when a new comment is made from them.  Not true!  I have to sign on and see if there is any new comments!

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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

How did you reach Soweway?
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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

I paid this company $34.98 for a motorcycle tent and all I received was a canvass bag, but no actual tent. When they replied to me they said the advert was only for the bag. Yeah right I’m gonna pay $34.98 for a bag that is probably worth $2 at the most. I’m currently disputing this with PayPal
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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

This is a scammer company. Thought I purchased 2 lawnchairs with canopy, I've received nothing they said they delivered to mail box no. 1st of all they would not fit in my mailbox And 2nd of all my husband is home every day so he would have seen them deliver it The company just scams people. probably will never get my money back!
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New Community Member

HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Don't use this company is a fraud

I purchased a mini laundry washer foldable bucket washing machine and I only received the bucket that I can purchase any place for $1.00

I paid $26.99 to HK Soweway International Logistics Co., Limited

I have a dispute with PayPal, I'm waiting to get my money back otherwise I will dispute with my bank.

 

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Contributor

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Total scam lost $28.29. They gave me bogus shipping info. Took 3 mo. Then skirted the dispute window for PayPal. PayPal did Nothing!
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Member

Re: HK SOWEWAY INTERNATIONAL LOGISTICS CO., LIMITED

Exact same thing happened to me. Paypal took over two months to supposedly resolve the dispute and denied my claim. I never received the product and the company doesn´t answer emails.