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Is this a legitimate US clothing company. Any feedback on cloths purchased, i.e., quality, shipping time or any reportable issues?
I'm starting to get a little worried also. although I know Paypal has my back, I really want the items I ordered. I emailed them and hope the reply back.
I purchased 3 items on May 5, 2020 on Facebook ....received them on June 10th. There was no invoice or company info included in the package. The items were cheaply made and I would like to return them but have no contact information to do so. I contacted Paypal and they said they can't help me. I hope I'm not out $84.97! 😞
I purchased 4 dresses from this company on June 10, 2020. I finally received them on July 11, 2020. The dresses were supposed to be made out of cotton/polyester. These dresses are made out of nylon and are so thin you can see through them. They would be perfect material for a slip!!! I contacted them from their website and sent them an e-mail requesting return address information so that I could return the dresses for a refund. I realize it will cost me to ship them back... however, some money back is better than none as I spent $87.00 for the dresses. They e-mailed me back and said they were sorry the dresses did not fit me and asked that I could give them to a family member or a friend and that they would give me 10% of my cost back and a 10% discount on future purchases and would not give me a return address to send the items back. Mind you, on their website it clearly states that if you contact them within 7 days of receipt that you can send the items back in their original packaging and they will refund within 5 days of receipt of the items. I would have never ordered from them if they had not lied to me in the beginning. I asked them before I ordered where they shipped from and they told me an Ohio warehouse. Live and learn I guess.
I am in the exact same boat. I emailed and got an auto response saying its a financial email box. I cannot find the 'contact us" button that is specifies on a little piece of paper in with the dresses. So i'm stuck now!!
If you ordered them from the same place I did, their website address is shopthelulu.com. That is where I went to contact them. Good luck. I decided not to return my items and took a loss and am going to just donate them to a women's shelter in my town because I have heard that this company will use every excuse they can not to return a full refund and it is costly to return the items to China. I would have never ordered from them had I known that was where they were located. I asked before I ordered and they said that their items shipped from an Ohio warehouse. Best of luck to you.