HELP.....

seon37
Contributor
Contributor

bought some sun loungers from ebay on and was sent a message saying the sellers account had been compromised and the items were removed and my purchase cancelled and that i was to go to paypal to get a refund. i filled all the necessary parts in but i put unauthorised payment ( as ebay said it was) and i should have put item not received. Paypal have closed the case and not refunded me, how can i request a refund again as i am out of pocket  and ebay wont intervene 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@seon37 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@seon37 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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