Need some advice on pending paypal dispute. Trying to make this short and understandable. Bought merchandise, was defective, credit card dispute timeframes passed, opened dispute in paypal ($5k), paypal said to return item to china and disregard Fedex message that this merchandise could be held on China customs. Returned shipment cost was 670$.
Merchandise been stuck for a month on clearance delay in Guangzhou tracking shows “Description provided is insufficient to classify commodity” “Shipper or Importer must provide a more detailed description of goods.” “Schedule delivery pending”
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I provided Fedex with everything they needed to the best of my ability. They said there is nothing else I should do just wait.
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Received an email from Fedex notifying me, Dear customer. Along with saying hello, I inform you that the shipment in question is pending customs clearance at destination, since additional information is required from the recipient Mr. X 00000000, requested to abandon the merchandise because he cannot provide the requested documentation. Please confirm if you want it to be abandoned or returned with a charge to your account.
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I talked with paypal and they told me to send them this email. Paypal said they will decide the case in 24hrs but 24hrs have passed and its still pending
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Talked with Fedex and they told me if I also abandon the merchandise the tracking will show “Shipment Refused by recipient”
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So I need advice on what should I do? I am already down $5.6k. If anyone knows if I should abandon it and if that will help or what to do (merchandise is worth nothing since it already defective) Thank you.
