Ordered items on the 23rd October ; items meant to be sent within 7-14 days.
Made a complaint on 10th November ; items not delivered, found out company was a scam from other buyers.
Shipment not even postmarked until the 27th November - 34 days after purchasing, only after paypal had asked for proof.
48 days for a decision with no other interaction. Still had not received the items on the 2nd January. ( 10 weeks after ordering).
In hospital after suffering miscarriage; had to have surgery so have not been able to check emails as much.
Allowed only 3 days to reply.
Finally received items. Meant to be sea glass Christmas tress; instead fake plastic trees.
Sent proof of purchase email. What items were meant to be like. Other buyers who had received different items from same company. Images and a statement from the original designer of the items showing that there was no way this company could have copyrited her work. Email from the seller saying items had been sent on the 18th November( didnt get sent until the 27th).
It was a large shipment and has cost my business a lot of money!
What can I do now? What are the next steps to complain to paypal?
