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I purchased a ceiling star projector which never came, instead we received the 2 discs that were supposed to come WITH the projector - my fiance signed for that, so now the scammer is using this signature as evidence to PayPal that this item was delivered and signed for.
I've opened a dispute which is now being reviewed by PayPal, but I can't find a way to send them another message explaining that the signature was for 2 small discs that don't even work without the projector. I found the site on Facebook and after not receiving the item, I got worried and read some of the comments, ALL OF WHICH are about people getting scammed out of their money and receiving nothing.
Can anyone help me get my money back? I really don't want them to get away with this. 😞
The seller scammer's name is below:
@SHENZHEN SOWEWAY INTERNATONAL LOGISTICS CO.,LIMITED
You filed the wrong claim! A seller of course will win an item not received claim with proof of delivery. If you received something that is not as described, you file a Significantly Not As Described claim.
Please contact customer service to change the reason for claim:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.
Or contacting via social media:
I tried to dispute. Paypal says that it didn't qualify because they did ship _something_ and it wasn't unauthorized. Shipper playing dumb in this bait and switch, I order $30 item and they send me a $1 item not even close to what they advertised. No one would respond at PayPal. Seller keeps telling me it would cost $20 to ship it back.
I'm done with PayPal for me, my business, and EVERYONE that I know will hear how little PayPal cares for the buy side of their transactions. I just threw out 14 PayPal CC swipers. Goodbye forever.
So what happened with me is similar - I disputed my claim and selected 'no item received' however they had sent me some disc that was useless and my partner had signed for it. All you have to do is contact Paypal via phone - I couldn't find a way to change your dispute reason on the website.
Once I got through to a person, they changed my reason to 'item not as described' and I got my money back!
You should do the same!
I had a similar experience. They advertised a tool plus plastic bits but only sent the bits. I complained to Paypal and they updated my claim reason nd too and froo'ed between me and the supplier a few times.
Now they have sent me an instruction to file criminal charges against the company with the police or other agency. If I don't, they may decide against me.
Not sure which way the wind is blowing.
Got scammed by the same people, same issue.
They only sent the disks not the projector. Seems to be their MO.
Then they cheekily offered a 10% refund = $4.50 on $45 telling me it would be too expensive to return the items via paypal. Assuming the Chinese disks are negligible, their scam is to make ~$40 per scam.
I have raised a dispute and now sent the items back at my cost of $22, assuming paypal will refund the $45, fingers crossed.
@Paypal, given the same scam is being reported on your site numerous times, maybe you should BLACKLIST these guys. Just saying...
I got scammed by that same company, they had a website called Pepedeg, not until I paid did I get this other name.
They never sent anything and now their website store is down/offline