I spoke with a rep on 7/21/2020 to report issues and request a cancellation. However, she asked that I reconsider, provided me with a free tool kit and stated that she was restarting my 30 day free trial (which would have extended it to 8/20/2020). I continued to try with the service, but was still dissatisfied and was going to call back to cancel prior to my 30 days ending. When I checked my profile on 8/15/20, it showed that there were 4 days left in my trial period which would have been until 8/19/2020 (indicating that the 30 day trial was not restarted on 7/21/2020 as I was told it would be, she also indicated in the confirmation email). Either way, with the 4 days left, I had until the 8/19/2020 to cancel. My account was charged $69.99 on 8/18/20, prior to the 30 day trial ending. I called Shaw Academy on 8/18/2020 and spoke with another rep. I explained to him that I was charged prior to my trial period ending, requested cancellation and a refund. He stated that he looked at my account and agreed. He cancelled my membership and indicated that he sent the billing department a request for refund and suggested that I email Billing and request a refund as well. I received the email confirming my cancellation. I asked him to also send me a confirmation that he sent the request to the billing department. He assured me that he would email me the confirmation, however, I did not receive it. I did email billing, on 8/18/2020, requesting my refund. I received a confirmation from them stating that my email was received and I would get a response within 48 hours. I did not. I replied back to that email on 8/24/2020 indicating that I've not yet received a response or my refund of $69.99. I emailed them multiple times and finally received a response today saying that they charged me after the trial and would not refund me. I responded to that with telling them to listen to their record calls and to see the email thread with the email attached stating my 30 days would restart.
