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This happened to me as well. I bought the 2 in 1 that is supposed to curl my hair without me having to do the curling. It is supposed to be curved on one end. They sent a cheap black hair straightener - not at all what was described in the photos or video. It also only has an on and off button no feature to change the temp to 4 different settings as advertised. I reach out to the company and to PAYPAL after seeing all of these reviews. Super annoying that they have not been flagged already with all of these similar complaints.
In the end Paypal did not solve my problem. Luckily most of the money I paid with my credit card, and my credit institution if it will interfere with me. I do not buy anything else through Paypal.
the same thing happened to me, I bought the gold iron, took forever to get it then it was defective, it won’t even turn on. I emailed them for the refund and they want me to take a video of the broken item, which i did. After which they want me to send the item back at my expense and that if i want a new one, buy again. That is when I contacted Paypal to help with the refund. Only to be told by Paypal that I need to send the product at my expense. If this has been happening, I wish Paypal stops endorsing this company. Why do you even want to be associated with a company that scams people. This summer_eye Co. Ltd. should be prosecuted for scamming people. I am disappointed with Paypal as well.
I got scammed by them too! They did respond to my email & offered a 15% refund if I keep the item & if I send it back AT MY OWN EXPENSE they will refund my purchase price. paypal has not responded to my dispute but based on my other recent experiences with them I'm not holding my breathe!!! I think in the future I will do my business elsewhere....paypal doesn't seem to be very dependable anymore either!!