Hey. I just spent a half an hour on the phone with three different people on the food chain at Paypal and was finally hung up on because , well, I was getting mad. Not swearing but I basically said they just have men dealing with these calls because men are less likely to care or be swayed(just a generalization because I was literally at my wit's end with these inane conversations). I was and am furious. I repeatedly said that the company that they are taking the side of, by working with them and taking their "return item" stance is a fraud and are using other people's photos and videos to bait and switch the product/consumer. They all had pat responses about their return shipping cost program, ($30.00 maximum hah!) program, how they understand my frustration, how they are not allowed to discuss their relationship with this company(Huang Company). How can it be that they are basically siding with the seller by demanding that the buyer who is the victim of a bait and switch and to add insult to injury, a defective item to boot, should now have the delightful task of paying out of pocket to ship a pice of junk back to China where they spent a about a tenth of a cent to produce said item, take photos of the return label, etc. and hope that the item arrives and is taken note of and then you get refund and perhaps you are lucky enough to have the shipping cost under the maximum coverage? Sorry for that run on sentence but my I am so mad right now, I can't be more concise. I also said that I know for a fact that analytics of some sort are generated to monitor these sorts of transactions, problems, disputes and refund requests and that I know I am not the only one calling about this situation and Paypal's infuriating handling of this problem. Of course they said they can't discuss anyone else's accounts with me, which is not what I was wanting but I do want to know if they are receiving other complaints. So, I guess I am stuck with this piece of crap because I was getting so mad and had stopped listening to their boilerplate bullish*t(sorry)--they most likely given me a demerit on my record....haha Who knows, I might call again. I am certainly no longer using them for many of my transactions and I will not be referring them to friends or anyone else. Paypal's new policy? Buyer beware....
