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Oh no I'm sorry to hear that. They are stopping all shipments now from China. I just had 4 orders money returned to me. Because of the coronavirus, which I wouldn't want now, however 22 states in America now are infected with the virus! Becareful! You can find my YouTube as I report on the virus. <removed>
This just happened to me too! Just opened a dispute. I did contact them and they emailed back. I did get a plane flat iron. But nothing like the ad looks like. I followed an ad through my words with friends app. Sad.