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@Tabitha1990 Did you open a case with PayPal? That made it easy to start communication back and forth with the scam company. They'll try to tell you that's what you ordered or offer 15% refund, etc (they want to keep PayPal off their backs). Just tell them those options are unacceptable. You'll have to then call PayPal to actually get your money refunded but the refund took place immediately when I called and they told me to keep the terrible cheap flat iron or give it away.
This happened to me as well. I bought the 2 in 1 that is supposed to curl my hair without me having to do the curling. It is supposed to be curved on one end. They sent a cheap black hair straightener - not at all what was described in the photos or video. It also only has an on and off button no feature to change the temp to 4 different settings as advertised. I reach out to the company and to PAYPAL after seeing all of these reviews. Super annoying that they have not been flagged already with all of these similar complaints.