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@Tabitha1990 Did you open a case with PayPal? That made it easy to start communication back and forth with the scam company. They'll try to tell you that's what you ordered or offer 15% refund, etc (they want to keep PayPal off their backs). Just tell them those options are unacceptable. You'll have to then call PayPal to actually get your money refunded but the refund took place immediately when I called and they told me to keep the terrible cheap flat iron or give it away.