Got scammed by a Facebook ad selling Golden curling 2 in 1 hair iron.
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Hello everyone,
I got scammed out of approximately 45.00$ from a Chinese company working (apparently) from the UK. Their name is summer_eye CO., Ltd but they go by many, many names on social media ads mainly on Facebook. They have scammed many women including myself. They state they sell the MESTAR IRON PRO - GOLD but in reality they don't send anything. The very few on Facebook that actually have been lucky to receive anything, have receive a plain black hair straightener that is worth about 10$ and some are damaged goods.
I have discovered, unfortunately after the fact, that they NEVER respond to the email they provided on their website. Additionally, the phone number they posted on their site does not work either. The first time I called, a man speaking Chinese answered and he didn't speak English nor French. He hung up on me. All additionally calls went to voice mail.
After some investigating on my part, I have discovered who owns the company, where they are located in the UK and how many company they have registered (I even have their date of birth).
I was under the impression that PayPal kept people's funds secure for a few days and only released it after a certain amount of days but it seems PayPal redeemed my funds immediately to the fraudulent vendor.
I have since opened a case file with PayPal and await to see what on earth will come of it.
Since this is my first time getting scammed, my question is, What should I expect from PayPal ? Will this process be an easy one considering these scammers are still up and running on Facebook.
I have opened up a file with Shopify since these scammers are powered by them and with Facebook. I have also opened up a criminal police report since I am a victim of online internet fraud.
Any other advice would be greatly appreciated.
Thank you
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Hi. I also purchase the same flat iron. I now ask where something is shipping from before purchasing and I will never buy from a Facebook ad again. That being said, I finally got my money back from Paypal. I called which is much better than emailing and told them that the ad shows a beautiful rosegold iron but that one isn't on sale. However, the black one is $24.99 but they never show you what the black one looks like. I did receive the black one and it's a piece of crap. Paypal went in my favor, but I was going to have to return the iron to get my refund. It would have cost me $60-100 to return the piece of junk. After calling a second time and expressing my frustration, they actually refunded my $29.98 because I've had my paypal acct since 2005. I also told paypal that I was very disappointed that they allowed a company like that to use their services and she said she would look into them and possible not allow them to use paypal. I hope you got your money back too.
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HI, I am searching Paypal website for a contact phone number, no luck. What number did you use to call Paypal? Thank you in advance!
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Hi @jumas19,
Welcome to the community and thanks for posting.
You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. Then choose call us. This will prompt you to log in. If you are unable to do this, just choose to continue as a guest to find the number.
Rachael
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I have a different dispute with this company. I ordered a backpack which is not as described and that has loose threads. So I asked for a refund & the postage cost to return the item. After countless emails, they are not prepared to pay the return costs to China which will be considerable. Plus they require tracking details. This would all cost more than the bag! I have opened a dispute with Paypal & am waiting for a response. Avoid this company like the plague!
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Add another one to the scammed list...me! I have emailed the Summer_eye company that sent me the cheap black flat iron, rather than the 2 in 1 Twist Straightening Curling Iron. I received a response via Paypal from the "customer service" department, asking me to keep the flat iron, and accept a 15% refund. I refused, said I wanted a pre-paid shipping label to return the product, and a full refund. If they do not comply, my next step is to elevate to Paypals resolution center, and see what they do. Good luck everyone.
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